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Complaints and disputes 

When something goes wrong it can be hard to know how to handle it, but we’ve got some information here to help you complain effectively.

    Making a complaint
Eleven tips on how to complain effectively
    Writing a letter of complaint 
Getting your complaint down in writing is a good idea as it allows you to clearly state what the problem is and how you want it remedied
    Escalating a complaint
How to follow up your complaint if it is not resolved satisfactorily
You can often resolve disputes through mediation, where both parties discuss the issues and try to find a solution they can agree on.
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