Domestic or family violence
Services and support for anyone in an abusive relationship with a partner, ex-partner, family member, flatmate or friend.
If you or someone else is in immediate danger call 111 now.
Talk to someone
Free and confidential help is available. You can talk to someone if you or someone you know is being abused or if you want to change your own behaviour.
- 0800 733 843 Women’s Refuge crisis line.
- 0508 744 633 Confidential domestic abuse helpline.
If you're deaf, you can call using the NZ relay service
- 0800 456 450 Are you ok? It’s ok to ask for help.
You can ask for help online through the Women's Refuge Shielded Site service — available on popular New Zealand websites.
The service is private and won't show up in your browser history, so you can get help without anyone finding out.
- 1. Go to a New Zealand business website that offers the service, such as The Warehouse, Countdown and Trade Me.
- 2. Click on the Shielded Site logo, usually at the bottom of the website:
- 3. You can ask the Women's Refuge for help, make a plan to leave and learn how to stay safe online.
Talking to a professional helps you deal with abuse, whether you’re leaving the relationship or not.
Find a local group to give you support.
Barnardos works with children from 5 to 18 who’ve been exposed to family violence.
The Family Services Directory has contacts in your area that can help if you're dealing with family violence:
Go somewhere safe
Women's Refuge offers urgent safe accommodation across NZ and can house women and children in danger.
Get police protection
Police safety orders are issued on the spot to force someone to leave an address, even if they own it or normally live there. They last up to 5 days. Police can issue them without your consent if they're concerned for your safety.
Apply for more permanent protection
Protection from someone close to you
A protection order gives you protection against someone you have a close relationship with, like:
- a partner or ex
- a member of your family
- someone who lives with you
- a close friend.
A protection order means an abuser can be arrested if they hurt, threaten or even approach you or your children.
Protection from someone you don't have a relationship with
Apply for a restraining order if you're being harassed by someone you don't have a close relationship with. A restraining order legally prevents that person from contacting you.
Protection if you've been a victim of a violent crime
You can apply for a non-contact order if you were the victim of a violent crime that led to the offender being sent to prison for more than 2 years. A non-contact order legally prevents the offender from contacting you.