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ICT Operations Assurance Framework

The ICT Operations Assurance Framework describes the processes and requirements for the provision of enhanced assurance of ICT operations within agencies.

The objectives of the Framework are to:

  • Provide a system-wide view of ICT risks.
  • Provide stakeholders with confidence that ICT processes and risks within the State Services are identified and effectively managed.
  • Improve system-wide ICT risk management and assurance through lifting capability.


The below diagram sets out the ICT Operations Assurance approach, which will be performed on a cyclical basis. Each element is described in more detail in the ICT Operations Assurance Framework document.


This Framework is mandatory for Public Service Departments, Non-public Service Departments, District Health Boards and certain Crown Entities. Agencies in the wider State Services are welcome to use it for guidance.

If you have any queries about this document, please contact

Page last updated: 04/11/2015