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Glossary of key terms and related definitions used in the all-of-government ICT Products and Services.



as-a-Service offerings services that are delivered over the Internet rather than provided locally or on-site. as-a-Service offerings may be at an infrastructure, platform or software level.



A capability is what an organisation needs to deliver its business strategy and achieve its outcomes. Capabilities encompass people (competencies), processes, information and technology.


Desktop-as-a-Service (DaaS)

Virtual desktop and application environments (using thin client or traditional desktops) delivered as a cloud-based, on-demand service.


Enterprise Content Management (ECM)

ECM tools are used to create, store, distribute, search, archive and manage unstructured content such as scanned documents, email, reports, images and work processing files.


Government common capability

Any business or ICT capability that can potentially be used by more than one agency, or across the whole of government, to support the delivery of business outcomes. Existing examples of government common capabilities include Infrastructure-as-a-Service, SEEMail (secure government email) and all-of-government ICT procurement contracts such as those for desktop and laptop computers.


Information and communications technology (ICT)

ICT spans information management, technology infrastructure and technology-enabled business processes and services.


New Zealand Government Infrastructure-as-a-Service is a vendor-hosted and managed solution that enables agencies to buy their computing infrastructure, on demand, from approved providers.



RealMe is the consolidated name for the services previously branded as igovt (refer separate listing), which will be extended to allow private sector so organisations to identify their customers. These services represent government's investment in a common capability for authentication and identity verification. More information can be found at


Telecommunications-as-a-Service (TaaS)

Communications functions delivered as a cloud-based service, that may include data networking, telephony, messaging and conferencing.

Page last updated: 26/04/2017