How Language Line works

Language Line telephone interpreting logo

Language Line - telephone interpreting service

Monday to Friday 9.00am - 6.00pm
and Saturday 9.00am - 2.00pm.


Christmas and New Year hours

Friday 23rd December 2016 9:00am - 6:00pm
Saturday 24th December 2016 9:00am - 2:00pm
Monday 26th December 2016 CLOSED
Tuesday 27th December 2016 CLOSED
Wednesday 28th December 2016 9:00am - 5:00pm
Thursday 29th December 2016 9:00am - 5:00pm
Friday 30th December 2016 9:00am - 5:00pm
Saturday 31st December 2016 CLOSED
Monday 2nd January 2017 CLOSED
Tuesday 3rd January 2017 CLOSED
Wednesday 4th January 2017

9am - 6:00pm
(Normal hours)

Please note the Language Line booking service will not be available between Friday 23 December and Tuesday 3rd January. The normal booking service will resume from 9am, Wednesday 4 January.

How to use the service

To get an interpreter, visit or telephone a participating agency.

  • Ask for Language Line and the language you want.
  • You will be asked to wait (please do not hang up the telephone).
  • A professional interpreter will join you on the phone, usually within two minutes to help you talk to the agency.

For a list of Participating Agencies

For a list of the 44 Languages

Training and awareness resources (booklets and posters) are available Language Line Resources

We welcome queries and feedback, or if you are interested in joining Language Line, please contact our team on 0800 656 656 or email

You can read this in the following languages

Arabic Chinese Hindi Japanese Korean
Māori Portuguese Samoan Spanish Tongan