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Contact us

For all general enquiries, please get in touch with our National Contact Centre on the numbers listed below. These numbers and email addressed are monitored from Monday to Friday, 7:00 am to 6:00 pm (excluding public holidays).

Note: If you bought something online/overseas and are waiting for it – we don’t hold it when it arrives in NZ. We won’t notify you when it arrives, and we can’t locate it for you. That is up to the company who sent/transported the item for you.

Free phone within New Zealand: 0800 428 786 (0800 4 CUSTOMS)​
Calling from Australia free phone: 1800 301 861​
Calling from overseas: ​ +64 9 927 8036​
Fax within New Zealand: ​ 09 927 8019​
Faxing from overseas: +64 9 927 8019​
​Postal address:

​New Zealand Customs Service
PO Box 2218
Wellington 6140

There are a number of other ways you can contact Customs depending on what your query is about. See below for the option that's right for your query.

If you are from the media, please contact our dedicated media team.

Within this section

  • Make a general enquiry

    ​You can contact us via email, fax, or phone. We have toll-free numbers from within both New Zealand and Australia.

  • Service Delivery

    Service Delivery fulfils a number of important and wide-ranging roles within Customs.​

  • Make a complaint

    ​Sorry if there’s a problem. Let’s hope we can fix it. Click here to find out how to make a complaint – and maybe it’ll help us do things better next time.

  • Customs offices

    Customs has five international locations, and ​a presence at locations throughout New Zealand, covering the main air and sea ports.​

  • Ports

    ​All seagoing craft arriving in New Zealand must report to a place which is both an approved port of first arrival and a Customs place.

  • Airports

    All overseas aircraft in New Zealand must use a designated Customs airport when arriving and departing. ​

  • Report suspicious activity (Coastwatch)

    You can do your bit to keep New Zealand safe. Customs relies on the eyes and ears of everyday kiwis to help stop illegal practices.

  • Customs on social media

    Customs has official profiles on three social media sites: Twitter, Facebook, and Google Plus. The addresses and terms of use for these are contained inside.

  • Official Information Act (OIA) requests

    ​The Official Information Act 1982 is designed to make government activities more open and transparent to the public.

  • Reporting alleged integrity breaches

    ​The New Zealand Customs Service promotes and reinforces a culture of high integrity in the workplace.

  • Travel movements requests

    ​Requests for individual's travel movements.

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