Govt.nz brings together information about services offered by New Zealand government departments and agencies — but we don't own any of the services we talk about. If you need help or have a question about a service on the site, you'll need to contact the organisation that provides that service.
If you can't work out who to contact, you can ask for advice by emailing us at firstname.lastname@example.org. Even if we can't answer your question, we can help you get in touch with someone who can.
Questions about immigration and coming to NZ?
Questions about NZ politics?
Questions about benefits?
Questions about tax?
Making a complaint
If you need to make a complaint, we're sorry about that.
We suggest you contact the service provider or the department responsible in the first instance — most departments have special phone numbers or email addresses for complaints. If you're not sure, call the head office phone number for the department.
If your concerns aren't responded to, send us your complaint and we'll do our best to help you.
Contacting the Govt.nz team
Don't include any personal or financial information in your message.
If you’d like to contact us about the www.govt.nz website, our details are below.
If you've asked us to reply, we'll send you an email within 5 working days — we'll be in touch faster if we can.
We're currently unable to take phone calls.
Contact us online
- see our social media house rules below.
Write to us
Government Information Services
Department of Internal Affairs
PO Box 805
Social media house rules
You can find us on Twitter and the Web toolkit blog. We're looking into where else we should be, too.
If you send us questions, we'll do our best to answer them within a couple of days. If it’s over a weekend, or is a particularly complex question, it may take us a bit longer.
Our working hours are 9 – 5, Monday to Friday.
We want to be as useful as possible to everyone; as part of this we expect you, our users, to be as courteous to us as we will be to you.
If your message is abusive in any way, we may not respond to you and we might block you. We don’t tolerate abuse of any sort. This includes (but is not limited to) racism, sexism, bad language, and threatening behaviour.
Our social media accounts are there to help us all talk to each other. They are not there for political purposes – this means we can’t respond to any political messages you send us.