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How do I become a Helpline Counselling Volunteer?

To volunteer with Lifeline New Zealand as a helpline counsellor on our 24/7 line, you need to be:

  • permanently resident in NZ and within driving distance of a Lifeline Centre (Whangarei, Epsom in Auckland, Hamilton, Napier, New Plymouth, Masterton, Blenheim or Christchurch)
  • able to express yourself clearly and fluently in spoken and written English
  • able to demonstrate a reasonable level of life experience to suit the needs of Lifeline callers
  • able to relate well to people of all ages, backgrounds and cultures
  • open minded and non-judgmental
  • able to give and receive feedback non-defensively
  • able to make a minimum two year commitment to shifts, supervision and training
  • be computer-literate

    All prospective volunteers must complete an application form and police vetting form and attend an interview.


 How to Apply:

Details of upcoming trainings around the country will be posted here.   Please click on the link below and fill in the online form.

Next Training Dates
 Northland  to be advised
Apply here
 Auckland  February 2016
Apply here
 Waikato  to be advised
Apply here
 Hawke's Bay
 to be advised
Apply here
 Taranaki  to be advised
Apply here
 Wairarapa  to be advised
Apply here
 Marlborough  to be advised
Apply here
 Christchurch  October 2015
Apply here

For details of upcoming ASIST trainings (suicide prevention education) please visit for locations, dates, how to qualify for a discounted place, and online booking