National Library of New Zealand
Harvested by the National Library of New Zealand on: Oct 20 2015 at 8:07:36 GMT
Search boxes and external links may not function. Having trouble viewing this page? Click here
Close Minimize Help
Wayback Machine

Lifeline New Zealand is a leading provider of dedicated community helpline services and face to face counselling to those in need.    Starting in 1964 in Christchurch, Lifeline now offers a range of specialist helplines including the 24/7 helpline, Kidsline, Chinese Lifeline and 0508 TAUTOKO suicide crisis helpline, and low-cost face to face counselling around the country.

The volunteers on our community helplines undergo world class counselling training and supervision, providing a caring and professional service to a wide range of people in need.  They deal with many kinds of issues including psychological & emotional distress, financial and work issues, marriage and family problems and with callers who are lonely, ill, depressed or the victims of violence or abuse.
Our community helplines are reliant on sponsorship and philanthropic giving.  If you would like to donate to Lifeline New Zealand to support one of our community services, or if you would like to know more about forming a corporate partnership with Lifeline, please visit our Donations page, or contact us on


24/7 Helpline:   0800 543 354

The Lifeline Helpline is a service of Lifeline New Zealand, and is answered by 8 Lifeline Centres around New Zealand.  The 24/7 helpline offers free, anonymous and confidential support - 24 hours a day, 7 days a week.  

With a team of more than 300 volunteers, staff and supervisors around the country, the Lifeline Helpline centre receives calls at all times of the day and night.
  We are committed to providing a safe, effective and innovative service to support the emotional and mental wellbeing of our communities.  Whenever you need to talk, we’ll be here to listen.


Kidsline:  it helps to talk.  
0800 54 37 54

At Kidsline, we believe it’s always important to talk about how we’re feeling and what’s going on with someone we trust.   Sometimes it feels like there’s no-one around us who will listen, but talking to a Kidsline Buddy gives you the chance to express how you’re feeling and what you’re thinking, in a safe and confidential way.

A dedicated national helpline for kids aged up to 14, at 0800 Kidsline we don't give advice, instead we listen really carefully to what you've got to say, support and encourage you, and help you to come up with the best approach to what's happening for you.  Calls are answered by specially trained teenage telephone counsellors who are professionally supervised and supported by the Kidsline team.

For thousands of New Zealand kids every year - even those who never need to call - Kidsline reminds them that it always helps to talk.   For more information about Kidsline, please visit the Kidsline website at


Suicide Crisis Helpline 
(0508 828 865)

0508 TAUTOKO is Lifeline Aotearoa's suicide crisis helpline.  Operated by highly trained and experienced telephone counsellors who have undergone advanced suicide prevention training, 0508 TAUTOKO is a free, nationwide service available 12 noon until 12 midnight, 7 days a week for those in distress, or for those who may be concerned about the wellbeing of family, whanau or friends.

If you believe either you, or someone you know, is in immediate danger, please call emergency services immediately on 111.


Chinese Lifeline:   0800 888 880

Chinese Lifeline is New Zealand’s national support line for Chinese speakers.   Trained counsellors are available to speak to callers in their native Mandarin or Cantonese, providing support and reassurance during what can be a difficult and challenging time for new immigrants.   In addition to our helpline service, Chinese Lifeline also offers face to face counselling by appointment


Face 2 Face Counselling:

For more than forty years, Lifeline's Face-To-Face Counselling has provided professional counselling and assistance to those in need.   As a Lifeline client, you can expect to be treated respectfully.  Your counsellor will listen carefully and sensitively and help you to sort out how you would like things to be different.   In the first meeting with your counsellor, you will get to know each other and decide how you might work together to make the changes you choose to make. 

Lifeline's Face-To-Face counselling is committed to providing quality counselling and assistance to those in need, irrespective of your financial circumstances.  Lifeline has a scaled system of charges where fees are negotiated with the counsellor depending on what you can afford, however we will never allow money to be a barrier to someone accessing quality counselling so please speak to us about options available.