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Helpline Counselling Volunteers

Lifeline's helpline counselling volunteers come from all walks of life, and all backgrounds, but share one thing in common; the desire to make a difference in the community.

If you would like to be notified when we are accepting applications for our next training intake, please email us.

Cost:  Volunteers accepted into our six week One Model Foundation training are asked for a $100 contribution towards their training. This charge acknowledges our charity status, and contributes toward the cost of training.  This contribution is collected prior to the first training module.  If there is a difficulty paying this fee in one amount please do talk to us.

Training days and modules:

In general, the One Model Foundation training takes place over a month long period, with a combination of self-directed online learning, and workshops at the Lifeline premises some evenings and Saturdays (95 Great South Road, Auckland).
The training dates will be confirmed with you on application.

The modules you will cover include:

  • Self-awareness and self care
  • Treaty of Waitangi and working bi-culturally
  • Loss and Grief
  • Relationships
  • Mental Health and recovery
  • Addiciton and recovery
  • Child Abuse and challenging calls

Once training is completed, successful volunteers undertake 3 x three hour telephone counselling shifts per month together with a monthly supervision meeting for ongoing support. As we are a 24/7 service, we can accommodate evening, daytime and weekend volunteer shifts to fit around your schedule.