National Library of New Zealand
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Accessibility features

The Ministry of Business, Innovation and Employment has designed this website to be accessible for a wide range of users, including people with disabilities. The site is designed to meet the HTML 4.01 specification, and to meet the as much as is practical of the highest level recommendations (Level 3) of the Web Accessibility Initiative. These initiatives assist users of assistive or alternative technologies to access and use the site with minimum difficulty. More information can be found at .

Changing text size

You can customise the font size to suit your personal preference. Most web browsers provide this option under the View menu. Below is a screenshot of Internet Explorer's ‘text size’ options.

This image shows the font size menu, which is accessed by clicking the View option in the browser toolbar, followed by Text Size.

Users of recent versions of Firefox, Google Chrome or other browsers may find an ‘Increase text size’ or ‘Text zoom’ option under the View menu. Alternatively, you can hold down the Ctrl key and hit + or – to progressively increase or decrease text size. Opera users will find a ‘Zoom’ option under the View menu. Safari users can select the Advanced menu, check the box labeled ‘never use fonts smaller than the selected size’, and select a size from the pop-up menu.

If you require more details about customising text size, refer the Help menu on your browser toolbar.

Navigating by keyboard

Users of screen readers or other assistive technologies can use the ‘[‘ access key to skip the navigation blocks and jump directly to the start of the content of any page.

Listed below are the short-cut keys for accessing information on this website. Other short-cut keys are standard, but vary from browser to browser.

When you have accessed your chosen content area you can then use the TAB key to move from link to link.

Short-cut keys

Windows: use alt+[number]+Enter to use with IE5x. For Netscape 6x just use Alt+[number].

Macintosh: same as above but use Ctrl instead of Alt.

Key Function
1 Home
2 Sitemap
3 Search 
4 Tenancy
5 Building
6 Weathertightness
7 Consulting on
8 Publications
9 Contact Us
0 Help
[ Beginning of main content of each page

Tab order

You can use the Tab key to move through page links. The following tab order is consistent on every page.

Tabbing order starts with the link back to the home page (under the Ministry’s logo on the top left of the page), then moves through the search box and the utility links (help, sitemap and accessibility) at the top of the page.

Next you tab through the main navigation strip/s at the top of the page.

On lower-level pages, you next tab through the section navigation at the left of the page.

Continuing to tab will then take you though the links in the 'feature' box on the right-hand side of most pages, and finally through the links in the content and the page footer.

You can also use the Shift+Tab keys to tab backwards starting from the bottom of the page.

Fluid page layout

The ‘fluid’ page layout used on this website allows the pages to ‘stretch’ to fill the maximum space available. This means no matter what your browser window size or screen resolution, the website adapts itself to the space available. This avoids horizontal scrolling at small resolutions, and should make the site easier to browse with screen magnifying software.

Style sheets

This website makes use of style sheets to control page layout, making the content of the pages more readily accessible to users of assistive technologies such as screen readers. Not all browsers support style sheets, but the site is still usable in the absence of style sheets.

Tables are only used on this site to lay out tabular data.


The content on this website is properly structured for semantic correctness. Page headings conform to a hierarchy of heading levels 1 through 4. This allows users of JAWS and other screen readers to obtain a list of headings on the page to assist their comprehension of the document, or to jump to the next heading.

Where forms are used on the site, labels have been explicitly associated with the form field or control that they describe. This assists users of some speech software.

Help with PDF files

The following advice will help you get the most out of PDF files. The Department publishes its hard copy documents in PDF to provide an electronic format that preserves the layout and appearance of these documents for convenient download from the Web.

Depending on your requirements, a hard copy of the material contained on the website may be preferable. More information about hard copy availability can be found in the relevant section of the publications area of our website or by contacting us.

In some cases, the content of the PDF files can be found as content on our website pages. Many of our Tenancy related information sheets and publications materials can be found in the Tenancy section of the website.

PDF files can be viewed, downloaded, printed and shared by anyone who has Adobe Acrobat Reader installed on their computer. Acrobat Reader is available for free download from the Adobe website. For full website compatibility, it is recommended users have version 5 or later of Adobe Acrobat Reader installed.

Difficulties opening a PDF

Despite being an electronic publishing standard, PDF files can cause difficulties for a small number of users – typically when attempting to open the file directly from a website. This is usually because the user is operating an older Web browser that is incompatible with the PDF. Instead of the document opening in the Web browser (eg. Internet Explorer), they get a blank page.

Here are three possible solutions you can try.

1. Clear your temporary internet files and try again

If there are problems opening the PDF file, it may become damaged during this process. To make sure your computer won’t continue trying to open a damaged version of the file, clear your temporary internet files and start again:

  • click Tools > Internet Options on the menu bar in Internet Explorer
  • click General
  • click Delete Files (under Temporary Internet Files )
  • in the Delete Files dialogue box, tick ‘Delete all offline content’
  • click OK
  • close Internet Explorer
  • restart Internet Explorer and try again.

2. Try saving the file first

Rather than opening the file directly, try saving it first:

  • right click on the link to the PDF file - a dialogue box should appear
  • choose the option to save the file
  • choose where you want to save the file, and save it
  • wait for the download to finish
  • go to the file location you chose and open the PDF file.

3. View the file in Acrobat Reader instead

Rather than opening the PDF file within Internet Explorer, change your computer settings to open it within Acrobat Reader:

  • close all Web browser windows
  • open Acrobat Reader, and select Edit > Preferences
  • in the window that opens, click on the Internet options fom the left hand menu
  • delete the tick from ‘Open PDF in Browser’
  • click OK
  • exit Adobe
  • restart your web browser
  • click the link to the PDF file

Tips on getting the most out of PDF files

File sizes and the number of pages within the document (eg. 125 KB, 3 pages) are listed so you can estimate how long it will take todownload the PDF. File sizes indicated in mega bytes (MB) take longer to download, especially if you’re using a dial-up modem. As a rule of thumb, on a 56 K modem, 50 KB downloads in about 10 seconds.

To search for keywords within a PDF, you’ll need to open the document and press the f key on your keyboard while holding down the Ctrl key. A search panel for entering keywords will open on-screen.

To copy text from a PDF for pasting in a new document, click on Select Text in the tool bar. A cursor will appear on your document enabling you to copy and paste as you would from a Word document. Note: This feature will not work if the document creator has enabled 'copy-protection' security.

To scroll efficiently through the pages of a long document use the page flicker at the bottom of the page.

Video help

If you are having trouble viewing the video, you may need to update or install Adobe flash player .

If you are on a slow connection or want to download the videos and use them offline, you can view them wth a flash video player such as VLC media player  or QuickTime .