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Welcome to Good Practice Participate

This website guides public servants and others on ways to follow good community engagement practices. Each section has a 'related resources' area featuring community engagement case-studies, useful links and further reading.

Ready Reference Engagement Guide

This concise guide aims to support government public servants to engage effectively with citizens and communities.

Building government capability

Government agencies need to build a commitment to effective external engagement into their organisational culture, planning, documents, communications, and human resource strategies.

Benefits of community participation

This section explores the many benefits effective community engagement provides for both government and communities.

Levels of participation

The degree of public participation in government decision-making depends on what you're trying to achieve from simply providing information or formal consultation, through to  collaboration or community decision-making.

Active Relationships diagram Information provision Formal one-off consulation Collaborative processes and partnerships Community decision making Active relationships

Working with specific groups

This section will help you reach target groups when your agency needs input from particular communities such as Māori, Pasifika peoples, ethnic communities or specific areas of interest.


Choosing appropriate tools and processes that match your community engagement aims is vital to your success.

Measuring success

If you need to research or evaluate a community engagement project, a great first step is to find out what information already exists  and then identify what additional measures you'll need.

Managing costs and risks

Adequate resources and awareness of risk  are needed when government agencies involve communities in decision-making.