National Library of New Zealand
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The Staff will always try their best to answer questions in this Forum, but we are human, and do need to rest sometimes, so we also rely on the helpful Community (you!) to help answer each other's questions as well.

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  • once again, the audio is about a second behind the video. last time this happened, i re-compressed and uploaded the video 10 times with the same issue, only to have a staffer fix it magically behind the scenes without explaining to me how to avoid this in the future.

    so here i am, yet again...thinking i followed all of the compression rules and hoping that one of you guys can work your magic.

    or perhaps you could enlighten me on the source of the issue?

    edit: i'm 99% sure Daniel Hayek fixed this for me last time...he's shared now.

  • Mark staff 22 hours ago
    This is likely happening due to your variable frame rate. Please try re-exporting your video according to our recommended compression settings and try uploading again.

    Vimeo FAQ:​help/​compression
  • Lisa Kappel 1 day ago
    I'm having the same problem, I've uploaded the same video twice now and the audio is always out of synch. Help!
  • Mark staff 21 hours ago
    Hi Lisa, this is due to your audio compression settings which are PCM at 48.0 KHz - it should be AAC at 44.1 KHz - Take a look at our recommended compression settings here

    Vimeo FAQ:​help/​compression
  • Lisa Kappel 7 hours ago
    Thanks Mark! I tried that but the audio is still out of synch for some reason. ??
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