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Mental health: phone and online support

Everyone has some rough times as a teenager and a young adult, and if you're questioning your sexual or gender identity, you might find this time of your life even tougher.

Self-harming or suicide may seem like ways of dealing with feelings or situation that are painful or overwhelming. If you are having thoughts of hurting yourself, it's really important that you look for help and talk to somebody about it.

Emergency help for crisis situations

Auckland mental health crisis services

Central Auckland - 0800 800 717
West Swanson, Piha & Titirangi - (09) 822 8500
Henderson - (09) 822 8600
North Shore / East Rodney - ask for the CATT team North - (09) 486 1491
South Auckland - (09) 270 4742

Wellington mental health crisis services

Wellington, Kapiti Coast, Porirua City,Wellington City, Upper Hutt, Lower Hutt region - (04) 494 9169


Anywhere else in New Zealand: dial 111


Phone and online support & counseling


Phone counseling for gay, lesbian, bisexual, transgender, curious or questioning individuals
10am – 10pm
Phone (09) 303 3584 or Freephone 0800 OUTLINE (0800 688 5463)
Online Chat


Crisis/counselling Line
11am – 11pm daily
Phone (09) 376-6633 or Freephone 0800 37 66 33
Text 027 4 YOUTHS
Face-to-face counselling is also available. Contact the Youthline office on (09) 376-6645 9am – 5pm Monday to Friday to make an appointment.


24-hour phone counselling
Phone (09) 522 2999
Chinese Lifeline 0800 888 880

What’s Up

Free, telephone counselling service for New Zealanders aged 5 to 18 years
12pm-12am (noon to midnight) 7 days week
Phone 0800 942 8787

The Low Down

Information for 13-24 year-olds about understanding and getting help with depression
Free text to 5626
Online chat

Alcohol Drug HelpLine - He kai a te rangatira he korero

Information and support with any problem, issue or query you have about your own or someone else’s drinking or drug taking.
10am – 10pm everyday
Phone 0800 787 797

What we mean when we say queer

A reclaimed word that represents sexuality and gender diversity. We use it to encompass lesbian, gay, bisexual, transgender, intersex, fa'afafine, and takataapui identities, as well as everyone in between and not sure. This word is used by many people, but it is also appreciated that it is not the preferred term for everybody.

Ways to Connect

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