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Translation Service: FAQ
Do I need to send the original document?
It depends on what the translation is to be used for.
How long will my translation take?
It depends on the length of the documents, the technicality of the text and the languages involved. We are happy to give you a timeframe before we go ahead with the translation.
Selective translations of personal documents into English from all European languages plus Japanese, Chinese, Korean:
* one - two working days.
Selective translations of personal documents from other languages:
* three - five working days.
How can I pay for my translation?
We accept payment by:
Will my translation be accepted by Citizenship?
Yes. We are an accredited agency to:
Do you have a branch in Auckland?
Our office is in Wellington, but you can send, courier, fax or e-mail your document to us. We have made it even easier for you to contact us, on freephone 0800 TRANSLATE (0800 872 675).
How shall I send my document(s) to you?
You can send it to us by:
If we are translating your birth, marriage or police clearance certificate we must sight the originals. If you are sending your original personal documents you may wish to courier them so that the delivery can be tracked. If you would like us to return your documents by courier you can either enclose a pre-paid A4-size courier bag with the document(s) or add $5 to the translation charge and we will arrange a courier for you.
How much will the translation cost?
Selective translations of personal documents (birth certificates, marriage certificates, police clearance certificates):NZ$45.00 GST inclusive.
Our minimum charge is NZ$45.00 GST inclusive. (This applies to most jobs containing 100 words or less).
For all other documents, the price will depend on the language, technicality of the text and the number of words in the document.
All prices include standard postage within New Zealand. All price quoted are GST inclusive.
Contact us for an obligation-free quote.
How to contact us
Discuss your translation requirements with us by visiting our office, or contacting us by phone, fax, letter or e-mail.
Phone: +64 4 470-2920 or free phone 0800 TRANSLATE (0800 872 675)
Fax: +64 4 470-2921
The Translation Service
Department of Internal Affairs
Level 13, Prime Property Tower
86-90 Lambton Quay
PO Box 805
Last updated: 30/09/2005