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Casinos


The Department of Internal Affairs is responsible for monitoring and ensuring compliance with the Gambling Act 2003, and with regulations, license conditions, minimum operating standards and game rules made under that Act. It also develops casino game rules, minimum operating standards and minimum equipment standards for casinos.

On this Page you can find information on:

Casino Gambling Inspectors
The Department of Internal Affairs is committed to ensuring gambling in casinos is fair, honest, lawful, and remains free from criminal influence or exploitation. To meet these aims, the Casino Compliance Unit maintains a team of Gambling Inspectors in each casino. Set out below are the roles of the Gambling Inspectors in the casinos, how they can help you and contact details for each of the casino units.

Gambling Inspector's Role
A Casino Gambling Inspector’s role includes handling complaints from members of the public and ensuring casino gambling complies with the Gambling Act 2003, minimum operating standards,
minimum technical standards, and game rules.
    The role of a Casino Gambling Inspector also includes (but is not limited to):
    • Inspecting, monitoring and auditing the conduct of gambling
    • Inspecting, monitoring and auditing the counting of money and chips
    • Inspecting gambling equipment
    • Detecting, investigating, and prosecuting offences against the Gambling Act 2003
    • Detecting, investigating, and prosecuting crimes involving dishonesty that involve or relate to gambling
    • Liaising and co-operating with the New Zealand Police and other enforcement agencies
    • Investigating complaints from members of the public about the conduct of gambling in casinos.
    How Gambling Inspectors Can Help You
    Part of the role of a Casino Gambling Inspector is to investigate complaints made by members of public about the conduct of gambling in casinos. As a general guide a Casino Gambling Inspector can help you with concerns and complaints about any of the following matters:
    • The integrity of gambling equipment in any casino
    • The way gambling is being conducted in any casino
    • The integrity of any casino employee
    • The integrity of the casino operation
    • The presence of under age patrons (patrons must be 20 years of age to enter a casino).
    At a casino you may advise any casino employee that you wish to speak to a Casino Gambling Inspector. Alternatively you can phone, e-mail or write to a Casino Gambling Inspector and pass on any information or lay a formal complaint. Casino Gambling Inspectors will independently investigate your complaint and inform you of the findings.

    How to Contact a Gambling Inspector
    The Casino Gambling Inspectors have a National Manager based in Wellington and an office in every region in which a casino operates. You can write, phone or email us:
    Casino Licences
    Under the Gambling Act 2003 no new casino venue licences will be issued. The Casino Control Authority Act was repealed on 1 July 2004 and the Casino Control Authority was disestablished on 1 October 2004.

    For more information see
    Gambling Act 2003 Fact Sheets ('Fact Sheet 28: Casinos').

    Regulations
    Regulations have been made under the
    Gambling Act 2003 to help achieve the objectives of the Act. Regulations apply to individuals and organisations that are authorised to operate gambling. Please click here for a list of our Current Regulations.

    Regulations 9, 10 and 11 of the Gambling (Harm Prevention and Minimisation) Regulations 2004 will come into force this year. These are:
    • The requirement to provide information on problem gambling at class 4 and casino venues (regulation 11) - effective from 1 April 2005.
    • The restriction on jackpot advertising at class 4 and casino venues (regulation 9) - effective from 1 October 2005.
    • The restriction on jackpot branding (regulation 10) - effective from 1 October 2005.
    For more detailed information please click here:
    Rules of Casino Games
    The following is the consolidated version of games that are authorised to be played in New Zealand casinos. Not all casinos offer all games. For the casino gambling equipment standards as contained in the Rules of Games see:
    Gambling Technical Equipment - Rules of Games.

    This consolidated version of the Rules of Games incorporates all amendments. This consolidated version does not replace the official version of the Rules of Games as found in the New Zealand Gazette. The rules published in the New Zealand Gazette take precedence as the official version of these rules. Please click here to link to the Index of New Zealand Gazette references 14k*.

    Since the Gambling Act was passed the following amendments have been made to the rules of Casino Table Games:
    Rules of Casino Keno, Racing Game and Gaming Machines
    Rules of Casino Table Games
    *These documents are in Adobe Acrobat (.pdf) format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site. If you require a hard copy of any of these forms please contact the Gaming Compliance Unit.


    Regulation of Casinos
    The responsibility for regulation of the gambling sector is shared between the Gambling Commission, the Department of Internal Affairs and the Ministry of Health (Link here to
    http://www.moh.govt.nz/problemgambling).


    The Gambling Commission
    The Gambling Commission’s role is to:
    • Set licence conditions for casinos.
    • Consider applications for the renewal of casino venue licences when they expire (the first expires in 2019).
    • Decide whether to suspend or cancel a casino operator’s or venue licence.
    • Consider casino venue agreements (and changes to venue agreements) between casino operators and venue licence holders.
    • Consider applications for casino operators’ licences.
    • Consider and decide appeals against Department of Internal Affairs decisions relating to class 3 and class 4 gambling licences and licensed promoters’ licences.
    • Consider and decide appeals relating to Department of Internal Affairs decisions on Minimum Operating Standards.
    • Consider and decide appeals on decisions by the Department of Internal Affairs on Certificates of Approval for casino employees.
    • Consider and decide appeals on decisions by the Department of Internal Affairs on associated persons in casinos.
    • Consider and deal with complaints about the Department of Internal Affairs’ handling of complaints about class 4 gambling.
    • Have an independent role in the problem gambling levy setting process.
    • Advise the Minister on matters relating to Gambling Commission functions.

    The Gambling Commission has the powers of a Commission of Inquiry.

    Gambling Commission website:
    http://www.gamblingcom.govt.nz

    Email: info@gamblingcom.govt.nz

    For further information about the Gambling Commission telephone: 09 300 1113, or fax: 09 300 1118, or write to: PO Box 3310, Shortland Street, Auckland.

    Associated Persons
    The Gambling Act requires that persons who have or will have a significant influence in a casino must be approved as an associated person for that casino. The meaning of significant influence is defined in section 7 of the
    Gambling Act. For more information see Gambling Act 2003 Fact Sheets ('Fact Sheet 29: Associated Persons' and 'Fact Sheet 30: Significant Influence').

    Either the Gambling Commission or the Secretary for Internal Affairs will be responsible for approving associated persons, depending on the circumstances. Before someone can be approved as an associated person the Secretary must be satisfied that the person is suitable. Investigations into the suitability of prospective associated persons is thorough and extensive. The suitability of prospective associated persons must be investigated to ensure the integrity of the management, ownership and operation of casinos in New Zealand.

    An assessment of suitability requires the completion of an Associated Persons Application Form. The information contained in the form may be used to investigate and assess the applicant against the suitability criteria specified in section 124 of the Gambling Act. Police, and other agencies may also be contacted for information. Applicants must provide fingerprints and photographs with their application. These are destroyed immediately after the Department makes a decision. All investigations are carried out with the consent and knowledge of the individual. Individual applicants are required to provide a signed Consent for Release of Information held on the Wanganui Computer [Law Enforcement System] form (See: www.justice.govt.nz/privacy/). Applicants who are not New Zealand citizens are required to obtain an equivalent ‘Police clearance’ certificate from relevant jurisdictions.

    Link here for a copy of the Associated Persons Application Forms.
      For more information on associated persons please contact:
        Casino Compliance
        46 Waring Taylor Street
        P O Box 10-095
        Wellington
        Freephone: 0800 257 887
        Phone: (04) 494 0616
        Fax: (04) 495 7224
        Email: casino.compliance@dia.govt.nz
      Certificates of Approval
      The Gambling Act 2003 requires that all persons must hold a Certificate of Approval if they are employed in a casino in any capacity relating to the following:
      • Conducting casino games
      • Counting money or chips derived from or used in gambling
      • Moving money or chips derived from or used in gambling
      • Buying or redeeming chips
      • Operating, maintaining, constructing, or repairing gambling equipment
      • Supervising or managing any of the above activities.
      Positions in these areas involve handling large sums of money and chips and can impact on the integrity of gaming. It is in the public interest that people in these positions are honest, trustworthy and reliable. The approval system is designed to assure the integrity of casino employees.

      Link here for a copy of
      Certificate of Approval Application Form.

      For more information regarding Certificates of Approval please contact:

      Gaming Compliance Unit
      Department of Internal Affairs
      46 Waring Taylor Street
      P O Box 10-095
      Wellington

      Phone: (04) 494 0700
      Freephone: 0800 257 887
      Fax: (04) 494 0656
      E-mail: gaming.compliance@dia.govt.nz

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      Last updated: 04/05/2006