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Frequently Asked Questions
Which passports are potentially affected by this peeling and how many?
A small number (less than 0.3%) of the passports that have a number beginning with the letter ‘L’.
What should I do if my passport is peeling or shows signs of peeling?
Send it to the Passports Office. Include two identical passport photo's (and a receipt for these photos) and a short letter detailing the fault.
Alternatively you can visit one of our Customer Services Offices in Auckland, Manukau, Wellington, Christchurch, Sydney or London.
Do I need to do anything if I have an ‘L’ series passport and it is not peeling?
Does this problem potentially affect passports that are non ‘L’ series?
If I need a replacement will I need to pay for it?
If your passport is peeling as the result of a manufacturing fault it will be replaced at no cost to you. You may need to supply us with new photographs. We will advise you if this is necessary.
How long will the replacement passport be valid for?
Any replacement passports issued, at no cost, will have the same expiry date as your existing passport.
How long will the replacement take?
We will despatch a replacement passport to you within five working days. If you need it quicker than this please advise us when you send your passport through.
What happens if I’m overseas and it peels or my passport is not accepted?
You can contact our offices in Sydney or London or a New Zealand Ministry of Foreign Affairs and Trade site overseas. They will advise you what to do.
Last updated: 03/02/2006