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Important Notice for Passport Holders:' L' series peeling passports

Important Notice For Holders of New Zealand Passports Issued in the Period 1993 to 1997

A small number of New Zealand passports may be affected by a manufacturing fault that causes the passport to delaminate or peel from the inside front cover.

If you have a passport with a number that is prefixed with the letter 'L' then you should carefully examine your passport to see if there is evidence of delamination. 'L' series passports were issued between 1993 and 1997. You can identify delamination (peeling) on your passport if:

  • the personal details page (with the passport number and photograph) is detaching from the inside of the front cover of the passport

Fewer than three passports in every 1000 issued are affected. There are over one million current 'L' series passports. If your passport does not have a number beginning with the letter 'L' then you are not affected.

If your passports is peeling or showing signs of peeling, due to this fault, the Passports Office will issue you with a replacement passport at no cost. Any replacement passports issued will have the same expiry date as your existing passport. You will need to send your existing passport in to us for assessment before a replacement can be issued. Please note that if your passport is faulty for any reason associated with wear and tear, you will be responsible for the costs of replacing your passport by way of a normal passport renewal application.

Your passport can be sent to us by mail at the following address:

Passports Office
PO Box 10-526
Attn: P Team

Alternatively you can courier it to:

Passports Office
Boulcott House
47 Bouclott Street
Attn: P Team

or hand it in at one of our Customer Services offices in Auckland, Manuaku, Wellington, Christchurch, Sydney or London. For the location of these offices please click here.

When you are sending your passport in by mail then please provide a covering letter stating the following:
  • What the problem with the passport is
  • A daytime contact phone number
  • A return address
You should also enclose two identical passport photographs, and the receipt for these.

If you have questions or concerns about your L series passport then please contact our Freephone number 0800 22 50 50 or email

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Last updated: 25/11/2003